MrPacho Privacy Policy

Last updated: April 16, 2026

At MrPacho, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online gaming services.

Information We Collect

We collect personal information lawfully and fairly, including your full name, date of birth, address, email, phone number, and government-issued ID for account registration and identity verification. Financial details such as payment methods, transaction history, and source of funds are gathered to comply with anti-money laundering (AML) obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006. We also collect gaming activity data like betting patterns and session duration, plus technical data including IP address, device information, and cookies during platform use.

How We Use Your Information

Your information is used for account creation, management, and identity verification to ensure compliance with Australian gambling laws. We process data to handle deposits, withdrawals, and gaming activities, while personalizing experiences and providing customer support. Additionally, it supports fraud prevention, responsible gambling measures, marketing communications, and regulatory reporting to bodies like the Australian Transaction Reports and Analysis Centre (AUSTRAC).

Information Sharing

We disclose personal information only as required by Australian law, such as to regulatory authorities, law enforcement, or the ACT Gambling and Racing Commission under the Casino Control Act 2006. It may also be shared with trusted service providers like payment processors and identity verification services, who are bound by confidentiality agreements and must comply with the Australian Privacy Principles. We do not sell your information to third parties.

Data Security

We implement robust security measures, including encryption, secure servers, and access controls, to protect your personal information from unauthorised access, misuse, or disclosure. Regular security audits and monitoring help prevent fraud and data breaches in line with our obligations under the Privacy Act 1988. While no system is completely secure, we continually update our practices to maintain the integrity and confidentiality of your data.

Your Rights

Under the Australian Privacy Principles, you have the right to access, correct, or update your personal information held by us. You may request details on how your data is processed, restrict certain uses, or withdraw consent for non-essential processing. To exercise these rights or lodge a complaint about a privacy breach, contact us; we will respond promptly and facilitate access where practicable, subject to legal exemptions.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These collect technical data like IP addresses and browser types for security and performance optimisation. You can manage cookie preferences through your browser settings.